Frequently Asked Questions (FAQ)
GENERAL
Q: What is an eSIM?
A: An eSIM is a digital SIM that lets you activate a mobile data plan without a physical SIM card. Just scan the QR code and you’re connected.
Q: Why choose eSIMNEX over roaming or physical SIMs?
A: eSIMNEX offers:
- Fast activation
- Competitive rates
- No need to visit a store
- No roaming charges
Q: Do I need to download an app?
A: No. We deliver everything directly to your email. 100% app-free.
DEVICE COMPATIBILITY
Q: Is my phone compatible with eSIMNEX?
A: Most newer iPhone, Samsung, Google Pixel, and Huawei models support eSIM. Please check our compatibility list before purchase.
Q: Can I use eSIMNEX while keeping my existing SIM?
A: Yes, most devices support dual SIM, so you can keep your regular number active.
COVERAGE & PLANS
Q: In which countries can I use eSIMNEX?
A: Our eSIMs work in over 190 countries. You can browse plans by region or country on our website.
Q: Do you offer data + voice plans?
A: Yes. Selected destinations offer both. Please check the plan description.
Q: How long does the eSIM last?
A: Validity depends on your selected plan (typically 7–30+ days). You’ll see this information before purchase.
ACTIVATION & SETUP
Q: How do I activate my eSIM?
A:
- Choose a plan
- Receive your QR code via email
- Go to your phone’s eSIM settings
- Scan the QR code
- You're connected!
Q: When should I activate my eSIM?
A: Activate it on the day of travel or upon arrival to make the most of your plan’s validity.
Q: Can I top up or extend my plan?
A: Currently, we recommend purchasing a new plan for additional data or days.
PAYMENT & SUPPORT
Q: What payment methods do you accept?
A: We accept major credit cards, debit cards, PayPal, and other local payment methods where available.
Q: I didn’t receive my eSIM. What should I do?
A: First, check your spam or promotions folder. If it’s still missing, email us at support@esimnex.com and we’ll assist you promptly.
Q: Is there support during travel?
A: Yes, our email support is available to assist you before, during, and after your trip.