Privacy Policy

This Privacy Policy outlines how eSIMNEX ("we", "our", or "us") collects, uses, and protects your personal data when you access our website or purchase our products and services (collectively, the “Services”).

By using our Services, you agree to the terms described in this Policy.

1. Information We Collect

We collect only the minimum information necessary to deliver and support our services. This includes:

  • Name and email address – to deliver your eSIM and communicate with you regarding your order
  • Payment confirmation details – securely provided to us by our payment processing partners (e.g., Shopify Payments, Stripe, PayPal)
  • Support messages – any inquiries or correspondence you send to our support team

We do not collect or store sensitive payment information such as credit or debit card numbers. All payments are securely processed through trusted third-party payment gateways.

2. How We Use Your Information

We may use your information for the following purposes:

  • To process transactions and deliver eSIM QR codes provided by our telecommunications partners
  • To provide customer service and respond to inquiries
  • To improve website performance and service delivery
  • To comply with legal or regulatory obligations

3. Use of Cookies

We use cookies and similar technologies to:

  • Operate and enhance site functionality
  • Analyze website usage patterns
  • Display localized content and pricing

You can manage or disable cookies through your browser settings. Please note, disabling cookies may affect some website functions.

4. Data Sharing

We do not sell, rent, or share your personal data for advertising purposes. We only share your information when necessary to:

  • Complete transactions via trusted service providers (e.g., payment processors)
  • Comply with legal obligations or enforce our rights

All data sharing is governed by strict confidentiality and security protocols.

5. Currency and Language Settings

We offer automatic localization for currency and language. While prices may be shown in your preferred currency, all transactions are processed in Singapore Dollars (SGD). Your card provider may apply additional conversion rates or fees.

6. Data Retention

We retain your personal data only as long as needed to:

  • Deliver services
  • Fulfill legal and business requirements

After this period, your data will be securely deleted or anonymized.

7. Children’s Privacy

Our Services are intended for individuals aged 18 and above. We do not knowingly collect data from minors. If we learn that a child has provided personal information, we will delete it promptly. Please contact us if you become aware of such a case.

8. Your Rights & Contact Information

Under applicable data protection laws (including the Singapore PDPA, Malaysia PDPA, and EU GDPR), you have the right to:

  • Request access to the personal data we hold about you
  • Request correction of any inaccurate or outdated information
  • Withdraw your consent to data processing (where applicable)
  • Request deletion of your personal data (where legally permissible)

If you would like to exercise any of these rights or have questions or concerns about how your personal data is handled, please contact us:

📧 support@esimnex.com

We will respond to all requests in accordance with relevant legal requirements and within a reasonable timeframe.

9. Legal Status and Licensing

eSIMNEX is a registered trademark owned and operated by Triple One Global Pte. Ltd. (TOG). TOG/eSIMNEX is not a mobile network operator; instead, all connectivity services under the eSIMNEX brand are delivered through partnerships with upstream telecommunications providers. As a digital service provider, TOG enables global connectivity solutions in compliance with applicable regulations.